At SWAGGY WOOL, we understand the importance of customer satisfaction and strive to provide the highest quality products. In the unlikely event that you are not completely satisfied with your purchase, we have a comprehensive refund and return policy in place to ensure a hassle-free experience.

Refunds

If you are not satisfied with your purchase, you may request a refund within 15 days of receiving your order. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 days after we receive and process your return.

Returns

If you wish to return an item, please contact our customer support team within 14 days of receiving your order. We will provide you with a return authorization number and further instructions on how to proceed with the return.

When returning an item, please ensure that it is unused, in its original packaging, and in the same condition as when you received it. You will be responsible for the return shipping costs, unless the return is due to a defect or error on our part.

Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. If the item is approved for return, we will process your refund or offer an exchange, depending on your preference.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer support team within 14 days of receiving your order. We will provide you with a return authorization number and further instructions on how to proceed with the exchange.

When exchanging an item, please ensure that it is unused, in its original packaging, and in the same condition as when you received it. You will be responsible for the return shipping costs, unless the exchange is due to a defect or error on our part.

Once we receive your returned item, our team will inspect it to ensure it meets the exchange criteria. If the item is approved for exchange, we will process the exchange and ship the new item to you as soon as possible.

Non-Refundable and Non-Returnable Items

Some items are non-refundable and non-returnable for hygiene and safety reasons. These include but are not limited to pillows, pillowcases, and bedding accessories. Please ensure that you carefully review the product description before making a purchase.

For any further questions or assistance regarding our refund and return policy, please contact our customer support team. We are here to help and ensure that you have a positive shopping experience with SWAGGY WOOL.